MCR Property Group is seeking a proactive and reliable Customer Service advisor to support the daily operations of our newly renovated PBSA building in Sunderland. This is an exciting opportunity to be part of a growing team delivering exceptional accommodation and service to students in the region.
Working closely with the Site team, you’ll work together to ensure the smooth running of the site, provide excellent customer service to residents, and contribute to a positive living environment.
Key Responsibilities
Support the Site team with the day-to-day operations of the building
Act as a main point of contact for students and visitors during working hours
Carry out regular site inspections and ensure communal areas are clean, safe, and well-maintained
Log and respond to maintenance requests, liaising with contractors where necessary
Assist with student check-ins, check-outs, and room inspections
Handle enquiries, complaints, and emergencies in a professional and timely manner
Maintain accurate records and reports relating to health & safety, fire procedures, and maintenance
Ensure compliance with MCR Property Group standards and statutory regulations
Support lettings activity, viewings, and open days as needed
About You
Experience in student accommodation, hospitality, or a customer-facing role
Organised and methodical with strong attention to detail
Excellent interpersonal and communication skills
Proficient with Microsoft Office and comfortable using property management systems - Hubspot
A hands-on, can-do attitude with a willingness to go the extra mile
Ability to remain calm and professional in dealing with issues or emergencies
Desirable
Knowledge of PBSA or residential lettings sector
First Aid or Health & Safety certification
Familiarity with compliance regulations in accommodation settings
What We Offer
Competitive salary of £
37-hour work week, Monday to Friday, 10am–6pm
Opportunity to grow within a national property group
Working in a newly refurbished, high-quality student development
