Shift: 7:00pm – 7:00am (12-hour shifts) Equates to 42 hours per week
Salary: £13.75ph
Role Overview
Flow Student is not a traditional security environment. Our Night Security & Resident Support Officers are visible, approachable and proactive members of the site team. This role combines licensed security responsibilities with a nurturing, resident-focused approach to ensure our buildings remain safe, welcoming and well managed throughout the night.
This is not static guarding. This is active building management, resident reassurance and emergency response.
You will act as part of a two individuals with site presence overnight supporting residents, responding to incidents, managing fire activations, assisting with lockouts and ensuring the building operates safely and smoothly.
Key Responsibilities
Security & Safety Management
Provide a visible and professional security presence throughout the building
Conduct internal and external patrols at regular intervals
Monitor CCTV systems and access control systems
Manage visitor access and ensure compliance with guest policies
Respond to anti-social behaviour in line with company procedures
Carry out room lockout assistance in accordance with site policy
Ensure all entry points are secure during overnight hours
Maintain accurate incident and patrol logs
Emergency Response
Act as first responder to fire alarm activations
Investigate alarm triggers and liaise with emergency services where required
Follow fire evacuation procedures and ensure resident safety
Respond to medical emergencies (First Aid trained)
Escalate serious incidents to senior management appropriately
Complete detailed incident reports following any event
Night Porter / Building Support Duties
Support the building’s overnight operational needs
Assist residents with welfare concerns and minor issues
Provide front desk support where required
Conduct welfare checks where appropriate
Report maintenance issues identified during patrols
Support minor facilities-related tasks where safe and appropriate
Resident Support & Wellbeing
Build positive, professional relationships with residents
Provide reassurance and support during difficult or stressful situations
Handle noise complaints and disputes calmly and fairly
Promote a respectful and inclusive living environment
Represent Flow Student’s values of Ease, Essentials, Experience, Local and Together
Compliance & Reporting
Ensure full compliance with health & safety regulations
Maintain clear documentation of all incidents
Complete handover reports for daytime management
Adhere to ANUK and internal compliance standards
Participate in ongoing training and refresher courses
Essential Requirements
Valid SIA Door Supervisor or Security Guard Licence
Valid Emergency First Aid at Work Certificate
Experience in security, concierge, night porter or similar role
Ability to remain calm under pressure
Strong written and verbal communication skills
Comfortable working independently overnight
Customer-service focused approach
Desirable
Experience within Purpose Built Student Accommodation (PBSA)
