The Multi Site General manager is responsible for overseeing the successful operational, commercial, and compliance performance of multiple student and residential accommodation sites. Reporting directly to the head of Operations, this role ensures exceptional resident experience, strong occupancy and commercial outcomes, robust debt management, and full adherence to regulatory and company standards including the ANUK/Unipol Code.
• Oversee day‑to‑day operations across multiple accommodation sites, ensuring consistency, efficiency, and adherence to company standards.
• Lead site teams to deliver a safe, well-maintained, and professional environment.
• Ensure maintenance, cleaning, and security standards are consistently met.
• Conduct regular site audits and operational reviews, identifying areas for improvement.
• Ensure all properties comply with statutory and regulatory requirements including H&S, fire safety, and environmental standards.
• Maintain accurate operational records and oversee reporting from all sites.
• Drive a culture where exceptional resident experience is central to all activity.
• Monitor resident feedback and implement improvement plans where required.
• Ensure all teams provide professional, timely, and solution-focused customer service.
• Support effective management of complaints, disputes, and welfare-related matters.
• Maintain positive relationships with student bodies, universities, and local partners.
• Drive strong occupancy performance through effective marketing, sales, and retention strategies.
• Work with Head of Operations as well as central teams to implement pricing strategies and monitor market trends.
• Oversee the delivery of site events, viewings, and resident engagement activities that support retention.
• Monitor and report on occupancy, revenue, and cost performance across all sites.
• Lead robust rent collection processes across all sites.
• Ensure adherence to company credit control procedures and timely escalation of arrears.
• Support the team in managing difficult conversations with professionalism and clarity.
• Provide accurate reporting on debt performance and drive active recovery plans.
• Ensure full compliance with all health & safety, fire safety, GDPR, and accommodation-related regulations.
• Align daily operations fully with the ANUK/Unipol Code of Standards.
• Ensure all documentation, processes, and resident communications reflect best practice and company expectations.
• Lead site teams in preparing for audits and inspections.
• Provide strong, positive leadership to on-site teams, driving a culture of professionalism and accountability.
• Lead recruitment, onboarding, training, and continued development of staff.
• Conduct regular 1:1s, performance reviews, and coaching sessions.
• Promote a culture of learning, collaboration, and continuous improvement.
• Model company values and ensure high standards of behaviour, communication, and conduct across all teams.
• Act as an ambassador for the company and maintain a high standard of professionalism at all times.
• Demonstrate integrity, sound judgement, and a calm, solution‑focused approach.
• Encourage open communication, staff engagement, and a supportive working environment.
• Display strong resilience and adaptability in a fast-paced environment.
• Build and maintain strong working relationships with colleagues, partners, and residents.
• Significant experience in accommodation, property, hospitality, or operational management.
• Demonstrable experience managing multiple sites (preferred).
• Strong understanding of compliance requirements and operational best practice.
• Experience in debt management, credit control, and income recovery.
• Excellent leadership, communication, and stakeholder-management skills.
• Strong commercial acumen with proven ability to drive occupancy and revenue performance.
• Proficiency in Microsoft Office and property management systems.
• Ability to work flexibly and travel between sites.