Hotel Receptionist

Job Title: Hotel Receptionist

Location: Ashburn Hotel / South Kensington 

Reporting to: Hotel Manager

Job Purpose

To provide a warm, professional, and efficient front desk service, ensuring all guests receive a high standard of hospitality from arrival to departure.

Key Responsibilities

• Welcome guests in a friendly and professional manner
• Manage check-in and check-out procedures efficiently
• Handle reservations, amendments, and cancellations
• Answer phone calls, emails, and guest enquiries promptly
• Process payments and maintain accurate billing records
• Provide information about the hotel and local area
• Handle guest requests, complaints, and feedback professionally
• Coordinate with housekeeping and maintenance to ensure room readiness
• Maintain the reception area to a high standard at all times
• Ensure compliance with hotel policies and data protection standards

Requirements & Skills

• Previous experience in a hotel reception or customer service role preferred
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Good knowledge of hotel systems (e.g. Opera, Guestline, etc.) is an advantage
• Ability to remain calm under pressure
• Professional appearance and attitude
• Basic IT and administrative skills

Working Hours

• Shift-based role (including early, late, weekends, and bank holidays)
• Typical shifts may include:
  • Morning: 8:00am – 8 pm
  •  

What We Offer

• Competitive salary
• Staff discounts / benefits
• Training and development opportunities

Friendly and supportive working environment 

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