As Customer Service Assistant, you’ll be the first point of contact for our student residents. You’ll set the tone from day one - whether that’s welcoming students on check-in, resolving day-to-day queries, or helping to create a safe and vibrant environment.
This isn’t a desk job. One day you might be arranging a social event, the next helping a student settle a concern, the next working with our facilities team to keep the site running smoothly. The common thread is simple: making sure our students feel at home and supported.
Key areas of responsibility
Supporting students
Provide a professional, approachable service to all residents.
Help create a welcoming community atmosphere with events and activities.
Handle concerns or complaints promptly and fairly.
Ensure students leave with a positive experience they’ll want to share.
Sales and occupancy
Support local occupancy targets by encouraging re-bookings.
Keep an eye on local market trends and what other providers are offering.
Balance the commercial needs of the site with high standards of service.
Community and sustainability
Promote recycling and energy-saving initiatives.
Take part in community and charity initiatives that connect students with the wider Sheffield area.
Be a visible advocate for creating a positive student environment.
Site operations
Support the facilities team in maintaining safe, clean, well-run buildings.
Be alert to safety risks and follow procedures in emergencies.
Keep up to date with required training and health and safety practices.
Liaising with maintenance and management to ensure maintenance tickets are logged and communicated to the residents
What we’re looking for
Experience in PBSA, hospitality, or customer-facing environments.
Confidence in handling queries, complaints, and busy workloads.
A team player with good organisational skills and initiative.
Someone who enjoys working with young people and creating a sense of community.
What to expect
This is a busy role in a newly acquired site, so no two days will be the same. In return, you’ll be part of a company that’s investing in growth and giving its people the space to thrive.
