The Customer Service Assistant plays a critical front-line role in delivering an outstanding student experience at Parham Student Village. Acting as a key point of contact for residents, guarantors, visitors, and internal teams, the role is central to student satisfaction, community engagement, and the smooth day-to-day operation of the village.
The postholder will support all aspects of customer service, administration, and student engagement, with particular responsibility for rental management system administration, debt chasing support, and contributing to a positive and vibrant residential life programme, including social media content and student events.
KEY RESPONSIBILITIES
Customer Service & Student Experience
Act as the first point of contact for students, providing a professional, welcoming service
Handle enquiries, requests, and complaints effectively
Build positive relationships to enhance satisfaction and re-booking
Identify and escalate welfare or safeguarding concerns
Promote a strong sense of community, provide a home from home atmosphere
Student Administration & Systems
Maintain accurate student records within the rental management system
Support administrative tasks, reporting, and correspondence
Ensure GDPR compliance
Assist with arrivals, departures, and inspections
Support with on-site duties both in and out of the Office e.g. parking management, organising postal deliveries , basic maintenance tasks
Rent, Debt & Financial Administration
Monitor rent accounts and arrears
Support debt chasing and guarantor communications
Maintain accurate financial records
Support cashflow and debt reduction target
Residential Life & Engagement
Support delivery of resi-life events and activities
Promote engagement, encourage interaction and capture feedback
Act as a visible on-site presence
Create and uphold social media presence in line with FlowStudent values
