Building Manager
Role purpose
To oversee the day-to-day management and operation of the building, ensuring a high-quality occupier experience, smooth building operations, strong tenant relationships and consistent service delivery across all facilities and operational functions.
The role acts as the primary on-site management contact for occupiers, contractors and visitors, while supporting the wider asset management function including tenant liaison, occupier communications and lease administration support.
Reporting line
Asset Manager
1. Building operations and occupier experience
Oversee the day-to-day operation of the building, ensuring a professional, safe and well-presented environment at all times.
Act as the main point of contact for occupiers, visitors and contractors.
Build strong working relationships with tenants and proactively manage occupier satisfaction.
Handle occupier enquiries, complaints and operational issues professionally and efficiently.
Ensure high standards are maintained throughout reception, common areas, meeting rooms and shared facilities.
Support tenant onboarding, move-ins, move-outs and occupier inductions.
Coordinate occupier events, engagement initiatives and building communications where required.
2. Tenant liaison and lease administration support
Maintain regular liaison with occupiers regarding operational matters, service delivery and building updates.
Assist with occupier communications relating to lease events including renewals, rent reviews, licences and parking agreements.
Prepare draft lease renewal documentation, occupier schedules and supporting information for the asset management team.
Maintain accurate tenant, occupancy records.
Support the administration of tenant queries relating to service charges, access arrangements and building services.
Coordinate document circulation, approvals and occupier correspondence where required.
3. Team leadership and front-of-house management
Manage front-of-house and reception operations to ensure a welcoming and efficient occupier and visitor experience.
Support onboarding, training and performance management of on-site staff.
Manage rotas, holiday cover and day-to-day team priorities.
Ensure consistent service standards across all customer-facing functions.
Promote a proactive and customer-focused culture across the site team.
4. Contractor and supplier management
Coordinate and oversee contractors and service providers including cleaning, security, maintenance and specialist suppliers.
Monitor contractor performance against agreed standards and service level expectations.
Ensure contractors comply with site procedures, health & safety requirements and permit-to-work systems.
Support procurement processes including quotations, purchase orders and invoice approvals where required.
Assist in managing building budgets and monitoring operational expenditure.
5. Security, health & safety and compliance
Ensure building compliance with health & safety, fire safety and security procedures.
Carry out regular site inspections identifying maintenance, housekeeping or compliance issues.
Maintain accurate incident, accident and near-miss reporting.
Oversee access control procedures, visitor management and contractor sign-in processes.
Support statutory compliance processes including inspections, testing and record keeping.
Assist with emergency response procedures and incident coordination.
6. Facilities and operational coordination
Coordinate maintenance requests and monitor issue resolution through CAFM/helpdesk systems.
Manage meeting room operations, post handling, deliveries and shared facilities.
Support operational projects, office moves, fit-outs and occupier works where required.
Monitor presentation standards across internal and external common areas.
Ensure building consumables and operational supplies are maintained appropriately.
7. Reporting and stakeholder engagement
Produce regular operational and occupier reports including service updates, issues logs and occupier feedback.
Attend occupier meetings, contractor meetings and internal management meetings.
Provide operational support to the wider property and asset management teams.
Contribute to continuous improvement initiatives across the building and occupier experience.
Key skills and experience
Proven experience in building management, facilities management or multi-tenant property operations.
Strong occupier/customer service and relationship management skills.
Experience coordinating contractors and managing service delivery standards.
Good understanding of commercial property operations and tenant liaison processes.
Confident communicator with strong organisational and administrative skills.
Comfortable using Microsoft 365 systems and CAFM/helpdesk platforms.
Ability to manage multiple priorities in a fast-paced environment.
Professional, calm and solution-focused approach.
Desirable
Experience within commercial office or mixed-use environments.
Exposure to lease administration, occupier onboarding or property management support functions.
Basic understanding of commercial leases and occupier documentation processes.
Health & Safety qualifications or awareness training (IOSH, Fire Marshal, First Aid etc.).
Hours
Typically weekday daytime hours aligned to building operations. Flexibility may occasionally be required to support contractor works, emergencies, occupier events or out-of-hours operational activity.