Assistant Accommodation Manager

Job Title: Assistant Accommodation Manager

Location: Parham Student Village

Reporting to: General Manager

Summary:

The Assistant Accommodation Manager will support the General Manager with the daily operational, administrative, and customer service functions of Parham Student Village, ensuring a high‑quality living experience for residents and the effective running of all accommodation services.

Responsibilities:

• Support day‑to‑day operations including maintenance coordination, security oversight, cleaning standards, and front‑line customer service. 
• Assist in ensuring health & safety, fire safety, and all regulatory and compliance requirements are adhered to. 
• Help manage resident relations, responding to enquiries, resolving issues, and supporting a positive residential environment. 
• Conduct regular property inspections and follow up on required repairs or improvements. 
• Support occupancy management, including check‑ins, check‑outs, tenancy queries, and administrative processes. 
• Assist with marketing and engagement activities aimed at maintaining high occupancy levels. 
• Liaise with contractors, suppliers, and service partners as needed. 
• Maintain accurate records, reports, and operational documentation. 
• Contribute to budget monitoring and cost‑control processes. 
• Provide operational cover in the absence of the General Manager. 

Requirements:

• Experience in student accommodation, residential property management, or a similar operational environment. 
• Strong communication and customer‑service skills. 
• Well‑organised with excellent attention to detail. 
• Ability to manage competing priorities in a fast‑paced setting. 
• Understanding of health & safety and property compliance requirements. 
• Proficiency in Microsoft Office; familiarity with property management systems desirable. 
• Flexible approach, with occasional evening or weekend work required. 

Salary: Competitive, dependent on experience.

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