Assistant Accommodation Manager - Parham Student Village
Reporting to: General Manager
Contract: Full-Time, Permanent
Role Purpose
The Assistant Accommodation Manager plays a key operational leadership role at Parham Student Village, supporting the General Manager in delivering a safe, compliant, commercially successful and customer-focused student living environment. The role bridges day-to-day site operations with strategic performance objectives, ensuring high standards across compliance, resident satisfaction, occupancy performance and operational delivery.
Key Responsibilities
Operational Leadership & Site Management
Support the General Manager in the day-to-day running of the property, ensuring operational standards are consistently delivered.
Oversee front-of-house operations, maintenance coordination, cleaning standards and security performance.
Act as escalation point for resident and operational issues, ensuring swift resolution.
Provide operational cover in the absence of the General Manager.
Compliance, Health & Safety
Support full compliance with health & safety legislation, fire safety regulations and statutory inspections.
Maintain accurate compliance records and assist in audits and inspections.
Assist in risk management processes, ensuring issues are logged, tracked and resolved.
Work closely with contractors and FM partners to ensure safe systems of work are adhered to.
Resident Experience & Customer Service
Deliver an exceptional resident experience, responding professionally and promptly to enquiries and complaints.
Support the planning and delivery of resident engagement and wellbeing initiatives.
Manage check-ins, check-outs and tenancy administration processes.
Ensure resident communications are clear, timely and aligned with brand standards.
Commercial & Performance Support
Support occupancy targets through effective administration, customer service and collaboration with sales teams.
Assist in debt management processes including arrears monitoring and resident communication.
Contribute to budget monitoring, cost control and value-for-money initiatives.
Maintain accurate reporting on KPIs including occupancy, debt and compliance performance.
Administration & Systems
Maintain accurate records across all operational systems and property management platforms.
Support implementation and effective use of rental management and CRM systems.
Ensure documentation is compliant, up to date and audit-ready at all times.
Mobilisation & Projects
Support site mobilisation activities, refurbishments and improvement projects.
Assist in coordinating contractors and internal teams during project delivery.
Ensure operational impacts of projects are effectively communicated and managed.
People & Team Support
Support supervision and coordination of site team members.
Promote a culture of professionalism, accountability and resident focus.
Assist with training and onboarding of new team members as required.
Person Specification
Experience within student accommodation, residential property, hospitality or similar operational environment.
Strong understanding of health & safety and compliance obligations.
Excellent communication and customer service skills.
Commercial awareness with experience supporting occupancy and debt management processes.
Strong organisational skills with the ability to manage competing priorities.
Proficient in Microsoft Office and property management systems.
Flexible approach, including occasional evening or weekend work during peak periods.
Measures of Success
Achievement of occupancy and arrears targets.
Successful compliance audits with minimal actions.
High resident satisfaction scores and positive feedback.
Effective operational delivery during peak periods and projects.
Strong collaboration and support of the General Manager and wider operational team.
