We are currently seeking a dedicated and experienced Facilities Manager to oversee and lead our facilities operations in High Wycombe and travelling across 2 further sites in Aylesbury and Luton. The ideal candidate will have a strong background in hospitality, excellent organizational skills, and the ability to manage and motivate a team to maintain the highest standards of cleanliness and guest satisfaction.
Responsibilities:
Team Leadership:
Recruit, train, and supervise a team of housekeeping staff.
Foster a positive and collaborative team culture, promoting high levels of motivation and performance.
Schedule and organize staff assignments to ensure efficient and thorough cleaning services.
Quality Assurance:
Establish and enforce cleaning standards to meet or exceed guest expectations.
Conduct regular inspections of rooms and public areas to ensure cleanliness and adherence to established standards.
Address and rectify any deficiencies promptly.
Inventory Management:
Maintain accurate records of cleaning supplies and equipment.
Monitor inventory levels and reorder supplies as necessary.
Implement cost-effective practices to maximize efficiency.
Guest Satisfaction:
Collaborate with other departments to address guest concerns and ensure a positive overall guest experience.
Implement and maintain a guest feedback system, utilizing feedback to improve service quality.
Training and Development:
Provide ongoing training to housekeeping staff on proper cleaning techniques, safety protocols, and customer service.
Identify opportunities for professional development and career growth within the team.
Budget Management:
Assist in the preparation of the housekeeping budget.
Monitor and control departmental expenses to meet financial targets.
Qualifications:
Proven experience as a Facilities Manager.
Strong leadership and organizational skills.
Excellent communication and interpersonal abilities.
Knowledge of cleaning chemicals, equipment, and techniques.
Familiarity with health and safety regulations.
Proficient in Microsoft Office.
Attributes:
Detail-oriented with a commitment to maintaining high standards.
Ability to work well under pressure and handle multiple tasks simultaneously.
Strong problem-solving skills and a proactive approach to addressing challenges.
